If the software gets frozen or crashed during scanning and analyzing, please try the following tips:
- Stop and reinstall the program.
- Check whether you have launched many apps on your PC. If yes, please exit them and only run FonePaw Android Data Recovery.
- If possible, try to install and run the software on another computer
If the problem cannot be solved, please provide the related information to us.
1) May I know your operating steps?
2) Please kindly send a screenshot of the program interface to us.
3) And what file type are you recovering? videos, photos, or messgaes? Or?