FonePaw iOS Transfer can't scan my SMS, what should I do?

When FonePaw iOS Transfer cannot load your phone data, please unplug and plug your iPhone into computer again. If it still fails to load your SMS, contact us and provide the following information:

1) What is your iTunes version? Can iTunes detect your iPhone?
2) What is your device model and iOS version?
3) What is the OS of your computer?
4) Send us the screenshot of FonePaw iOS Transfer.
5) Submit the log file through feedback section in FonePaw iOS Transfer.