What to do when I failed to connect my iOS device(s)?

To make iOS device connected to computer is easy. When you encounter some error messages in connecting, here are some guides for you:

1. Mobile Transfer support iOS 6 and the higher version. Please upgrade your device(s) and try again.
2. Make sure that you’ve installed the latest version of iTunes on your computer. Download the latest iTunes.
3. Tap "Trust". When a "Trust This Computer" messages pop-up on your iOS device.
4. Temporarily turn off Find my iPhone from Settings > iCloud > Find my iPhone.
5. Make sure that your device(s) is not in Recovery Mode or DFU Mode. Check how to exit iPhone Recovery Mode and DFU Mode.
6. Try another USB cable or USB port.
7. Reinstall Mobile Transfer and restart your computer and device(s).

If you still cannot connect iOS device(s) successfully, please contact us and submit the log file.