Product FAQs
The frequently-asked questions about all FonePaw products are listed here. Hope you could find what you need.
Hidata
iOS Data Backup & Restore
Android Data Backup & Restore
Broken Android Data Extraction
- I have put the device into download mode, but nothing changes on the program, How comes?
- Can Broken Android Data Extraction recover the deleted data on broken Android devices?
- I cannot find my phone model in the list. Can I continue to use the program?
- I got a note: "downloading recovery package failed" on the screen, how comes?
iOS System Recovery
Mobile Transfer
- Why can't I register the program successfully? And What are the trial version limitations of Mobile Transfer?
- What should I do when contacts transfer failed?
- What's the meaning of "Remove the chosen data on Target Device before copy"?
- What to do when I failed to connect my iOS device(s)?
- What to do when I failed to connect the Android device(s)?
- What is USB Debugging Mode and how to enable it on Android devices?
Android Data Recovery
- Why can't I register FonePaw Android Data Recovery successfully?
- Why can't FonePaw Android Data Recovery run on my phone?
- Why does the program find no deleted data after scanning?
- How can I deal with the frozen/crashed program during the scanning process?
- Why does the program take so long to scan lost data? And How long to analyze/scan my device?
- How can I find the prompt of "Allow Super User Request"?
Video Converter Ultimate
- What is the maximum video resolution that Video Converter Ultimate supports?
- If I want to play the exported file on my new iPad Air, what should I do?
- Why this program is failed to load files that I need?
- If I want to get some DRM protected movies downloaded from Blinkbox or Netflix, what should I do?
- Why can't I register the FonePaw Video Converter Ultimate successfully?
- How to Speed up Video/Audio Conversion?
iOS Transfer
- Why can't I register the FonePaw iOS Transfer successfully?
- FonePaw iOS Transfer cannot load my contacts or just show a part of contacts, what should I do?
- FonePaw iOS Transfer can't scan my SMS, what should I do?
- Why the program cannot recognize my iOS devices? What should I do?
- How could I upgrade FonePaw iOS Transfer if has a new version?
- Do I need to install iTunes when using FonePaw iOS Transfer? Should I launch iTunes when using the program?
iPhone Data Recovery
- What to do if the program freeze or crash?
- What to do if I encounter the "failed to analyze"?
- Why can't I import recovered files to iOS device with iPhone Data Recovery?
- Can I choose several items to recover at one time?
- iPhone Data Recovery System Requirements & Supported Devices
- Is it safe to use FonePaw iPhone Data Recovery?