Samsung Galaxy S8 X

iOS Transfer
Frequently Asked Questions

1. How can I purchase FonePaw iOS Transfer?
You can buy the license at FonePaw online store: Purchase FonePaw iOS Transfer(Win)/Purchase FonePaw iOS Transfer(Mac). After purchasing successfully, you will receive a registration code.
2. How to register to get the full version of FonePaw iOS Transfer after receiving my license code?
1) First, install the program on computer and launch it.
2) Second, tap the button which looks like a key on the right top corner. Or click the "Menu" icon which is near the same position, and then open "Register…" option.
3) At last, copy and paste your license code and email address in corresponding text boxes to register.
Detailed guide: How to install and register FonePaw iOS Transfer
3. What's the difference between trial and full version of FonePaw iOS Transfer?
You are using a trial version with following limitations:
For Music, Movies, TV Shows, Music Videos, Podcasts, iTunes U, Ringtones, Audiobooks, Voice Memos, and Books: export 30.
For Photos: export 20.
For Contacts: export 3.
Export the first 3 Messages of at most 3 contacts.
Automatically convert the first 3 min of videos or music when conversion required.
30 days' free trial.
The full version has no limitations and you can enjoy the free lifetime upgrade and technical support. Please download and try the trial version before you purchase this program.
4. How to unlock iPhone when connecting computer? Is it safe to allow computer to extract the data?
When you connect the Apple devices with computer, the prompt message will appear on your iPhone/iPad/iPod touch, and it will be safe for all of your processes to prevent unauthorized computers to access your device's data. So trust computer then you can do next step.
5. Do I need to install iTunes on my computer when using FonePaw iOS Transfer?
No, you don't have to if you only use FonePaw iOS Transfer to transfer data from iPhone to computer or other iOS devices. But if you would like to transfer data between iOS device and iTunes, you need to install iTunes.
6. Should I launch iTunes when using the program?
No. FonePaw iOS Transfer and iTunes/other transfer programs can’t be run at the same time. So when the message of "The iTunes Library.itl file is locked, on a locked disk, or you do not have write permission for this file" pops up, please close FonePaw iOS Transfer or iTunes/other transfer programs to avoid accidental synchronization of your iOS devices. If the message still appears, please restart your computer.
To avoid iTunes erasing the data on your device automatically, you can follow the steps below to set it properly:
1) Open iTunes, and click "Preferences" > "Devices".
2) Check Prevent iPods, iPhones, iPads from syncing automatically and click "OK" to save the settings.
7. How could I upgrade FonePaw iOS Transfer if has a new version?
Run the program on computer and click the "Menu" icon on the right top corner, and then hit the "About" option to check the version of FonePaw iOS Transfer. Then click "Check Update" button in the Menu list to upgrade your program. Or you are supported to download the newest one at Official Website. Last, if you meet any question when upgrade program, just contact FonePaw support team via support@fonepaw.com.
8. Why the program cannot recognize my iOS devices? What should I do?
The following reasons may cause your iOS device unrecognizable:
1) iTunes is not installed properly, so the device is not detected by iTunes.
2) Apple Mobile Device service is not started.
3) The password of the screen is locked and the device doesn't have trust authority.
4) The iOS version is lower than iOS 6.
5) iCloud is open when you connect the device with the computer.

To fix it, please connect your device to computer again and restart the program. Then provide the following information for us to check:
1) What is your iTunes version? Can iTunes detect your iPhone?
2) What is your device and iOS?
3) What is the OS of your computer?
4) Send us the screenshot of FonePaw iOS Transfer.
5) Submit the log file through feedback section in FonePaw iOS Transfer.
9. What should I do when FonePaw iOS Transfer crashes?
At first, make sure the program you are running now is the latest version on your computer, if not, go and download the newest one at Official Website or click "Check Update" in the menu of this software. If it still crashes, try to uninstall and reinstall the program again. If none of them helps, please feel free to contact our support team with log files.
10. FonePaw iOS Transfer can't scan my SMS, what should I do?
Please unplug and plug your iPhone into computer again. If it still fails to load your SMS, contact us and provide the following information:
1) What is your iTunes version? Can iTunes detect your iPhone?
2) What is your device and iOS?
3) What is the OS of your computer?
4) Send us the screenshot of FonePaw iOS Transfer.
5) Submit the log file through feedback section in FonePaw iOS Transfer.
11. If I have moved my iTunes library from the default drive to other hard drive, can I still transfer data to iTunes?
Yes. But you need to use FonePaw iOS Transfer to transfer data to computer first, launch iTunes, then drag and drop those data to iTunes.
12. Why can't I register the program successfully?
Here are some solutions you may need:
1. Please check and comfirm your email address and registration code whether you typed/pasted correctly.
2. Please check whether you download the correct version of program.
3. The installation and registration of program should be in the condition of Internet.
4. Any error message you got? If yes, send the screenshot to support@fonepaw.com to analyse and solve.
13. FonePaw iOS Transfer cannot load my contacts or just show a part of contacts, what should I do?
If you have enabled iCloud on your iPhone, please turn it off temporarily by going to Settings > iCloud > turn off Contacts > select Keep on My iPhone, Then use FonePaw iOS Transfer to scan only your Contacts. If the problem still persists, contact us with the following information:
1) What is your iTunes version? Can iTunes detect your iPhone?
2) What is your device and iOS?
3) What is the OS of your computer?
4) Send us the screenshot of FonePaw iOS Transfer.
5) Submit the log file through feedback section on the upper right corner of FonePaw iOS Transfer.
14. Does FonePaw iOS Transfer support jailbroken iOS devices?
Yes. FonePaw iOS Transfer supports jailbroken iOS devices.
15. What should I do if FonePaw iOS Transfer stops working and program closes?
Please restart your computer and directly run FonePaw iOS Transfer. Then be sure to submit a log file.
16. Can FonePaw iOS Transfer be installed on an iPhone or iPad?
FonePaw iOS Transfer is a management for iPhone, iPad and iPod. But it can only be downloaded and installed on Windows PC and Mac. Then you can use the USB cables to connect your devices to computer to manage them.